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Frequently Asked Questions
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Timeless Elements is based in Orange County, California. Founded in 2003, Timeless Elements has always strived to become the one-stop shop for home décor, accents, and home furnishings. We are proud to be the authorized dealer for the largest home decor brands in recognition of our outstanding performance in internet sales and top notch customer service. The Timeless Elements model to e-commerce is to provide quality products at competitive prices. Here you will find excellent values on spectacular home accents and furnishings for any settings whether it will be for your home, office, or a gift for someone. We are dedicated to quality home decor and excellent customer care.
Financial Information Timeless Elements is a fast-growing company. Our sales rose by 200% in 2005, over 700% in 2006 and continues to grow at a rapid pace, to the point that we have 4 distribution centers since our inception. We are privately held and have been profitable from day one.
 Warehouse Our state of the art warehouse facilities carry more than 20,000 high-quality home decor, accents and furnishings, ready to ship within 48 hours of your order. We make sure to keep the entire operation well-organized and secure. Your order is packed into custom sized cardboard shipping boxes and filled with thick foam boards and bubble wrap to protect against shipping damage. Once your order is packed, it is sent along a mechanical conveyor belt and scanned into the UPS or Fedex tracking system for your convenience. We have a carrier truck on site at our warehouse at all times. FAQ Can I pick up my order? No, our warehouses are for shipping only. What shipping service do you use? FEDEX, UPS, USPS Do you offer any kind of expedited shipping? Yes we do. Please use our shipping calculator for more information. Are your products insured during shipping? Yes, all our products are insured. How do I change or cancel my order? If you wish to cancel or modify your order, please send an email as soon as possible to info@timelesselements.com. We will make every effort to accommodate your request with the carrier; however, sometimes the carrier would deny the request. Sales Tax Items shipped to California are subject to an 8.75% sales tax. Order Confirmation You will receive an order confirmation email within 24 hours of placing your order. The email confirmation will list all items in your order and serves as your invoice.
What is your Shipping Policy?
Shipping Rates & Methods For items that are oversized or too large to be shipped via regular UPS or Fedex Ground services, we offer Free Freight Truck Delivery which applies to most areas within the lower 48 States. If the delivery address is within a restricted area or outside the lower 48 states, additional shipping charges do apply. Freight deliveries are to curbside or driveway only. Please note that you may elect to pay additional charges for items taken off the truck and/or to your door. For any additional delivery needs, please contact us at info@timelesselements.com Damages and Claims
Do you ship internationally?
Yes
What is your Return Policy?
Everything listed on our site is brand new. If you are not satisfied, please notify us within 30 days of receipt. All return items must arrive back to Timeless Elements in resalable condition. Products must be new, unused, unaltered and uninstalled (with no cut or clipped wires, or contact with water.) The items must arrive with the original packaging and accessories. Products not in original condition will not be accepted for return. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy. Here is the restocking fee schedule which applies to all items on Timeless Elements: 1. 5% restocking fee on orders less than $100 for returns from the lower 48 contiguous states. 2. Orders greater than $100 has a 10% restocking fee for returns from the lower 48 contiguous states. 3. 15% restocking fee for returns from Hawaii, Alaska, Guam, Virgin Islands, Puerto Rico, Canada and all other international countries. *All rug orders have a restocking fee of 20%. **Customer is responsible for all restocking fees and shipping costs in both directions. ***Due to free shipping, our actual outbound shipping cost will be deducted from the customer’s refund. Because of our warehouse growth capacity, we currently have distribution centers throughout the country. Please email us first and the customer can send the applicable product back to that warehouse. Please follow these instructions to return or exchange an item: 1. Please email us at info@timelesselements.com with your original order number, the product(s) you are returning, and your contact information 2. We will respond with instructions as to how to return the item. 3. No returns will be accepted without authorization number. Please email us to obtain an authorization number. Unauthorized disposed goods will not be refunded. 4. Regardless of where your package was shipped, returns must be delivered to the address required by our return's department. Returns made to the ship from or any other address will not be accepted. *Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. We will issue a credit to the credit card or paypal account used for the original purchase. Shipping charges are not refundable. Buyer is responsible for return shipping.
What Customer Service help do you offer?
IMPORTANT: PLEASE READ BEFORE PURCHASING In order to provide the lowest prices and the best fulfillment service possible, we ship directly from the manufacturer and list their complete line of products. We list 10 available as the item's default quantity listing. We try our best not to list items that are discontinued or back ordered. In an unlikely event that this happens, we will notify you within 24 business hours if there is a delay. Please email us at info@timelesselements.com for stock availability should you suspect an item might become unavailable. At TimelessElements, we take feedback seriously. A positive rating is left for the buyer as soon as a payment is received. We would appreciate a positive rating with all 5 stars after an item is received. Please remember the following when leaving feedback, it is to rate us as a seller and not the item itself. If for any reason you feel you can not give us an all 5 star rating please contact us and we will do our very best to make things right for you as our buyer.
Contact: Feel free to call us at 1-866-395-9573 Please direct any questions to us at info@timelesselements.com One of our friendly staff will get back to you usually within one to two hours. All emails are answered in the order they are received and we do answer them all. Include your order # and email address with all emails. Please make sure to check your junk mail filter. Sometimes these programs will accidentally place our emails in the junk mail folder. Our mailing address is: Timeless Elements |
