What is your Return Policy?
Everything listed on our site is brand new. If you are not satisfied, please notify us within 30 days of receipt.
All return items must arrive back to Timeless Elements in resalable condition. Products must be new, unused, unaltered and uninstalled (with no cut or clipped wires, or contact with water.) The items must arrive with the original packaging and accessories. Products not in original condition will not be accepted for return.
If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy.
Here is the restocking fee schedule which applies to all items on Timeless Elements:
1. 5% restocking fee on orders less than $100 for returns from the lower 48 contiguous states.
All return items must arrive back to Timeless Elements in resalable condition. Products must be new, unused, unaltered and uninstalled (with no cut or clipped wires, or contact with water.) The items must arrive with the original packaging and accessories. Products not in original condition will not be accepted for return.
If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy.
Here is the restocking fee schedule which applies to all items on Timeless Elements:
1. 5% restocking fee on orders less than $100 for returns from the lower 48 contiguous states.
2. Orders greater than $100 has a 10% restocking fee for returns from the lower 48 contiguous states.
3. 15% restocking fee for returns from Hawaii, Alaska, Guam, Virgin Islands, Puerto Rico, Canada and all other international countries.
3. 15% restocking fee for returns from Hawaii, Alaska, Guam, Virgin Islands, Puerto Rico, Canada and all other international countries.
*All rug orders have a restocking fee of 20%.
**Customer is responsible for all restocking fees and shipping costs in both directions.
***Due to free shipping, our actual outbound shipping cost will be deducted from the customer’s refund.
Because of our warehouse growth capacity, we currently have distribution centers throughout the country. Please email us first and the customer can send the applicable product back to that warehouse.
Please follow these instructions to return or exchange an item:
1. Please email us at info@timelesselements.com with your original order number, the product(s) you are returning, and your contact information
2. We will respond with instructions as to how to return the item.
3. No returns will be accepted without authorization number. Please email us to obtain an authorization number. Unauthorized disposed goods will not be refunded.
4. Regardless of where your package was shipped, returns must be delivered to the address required by our return's department. Returns made to the ship from or any other address will not be accepted.
*Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. We will issue a credit to the credit card or paypal account used for the original purchase. Shipping charges are not refundable. Buyer is responsible for return shipping.
