Shipping Rates & Methods

All products have free ground shipping within the 48 contiguous states of USA. Our shipping calculator will indicate $0.00 next to UPS ground shipping when you enter in a zip code that is within the 48 contiguous states.

Address Restrictions
At this time, we do not ship to P.O. Boxes or military APO/FPO addresses. Please provide a physical address during checkout.

Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands and International Shipments
For Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands and international shipments additional shipping charges may applyto the amount stated within the shipping calculator. For exact shipping charges, please email us at info@timelesselements.com.
For international orders, you will be responsible for paying any applicable duties and taxes to a broker or government agency.


Shipping Time and Schedule

Our items are very unique and must be carefully packaged.
• Order processing & packaging time is 1-7 business days.
• Delivery time is 1-7 business days within US states and 2-4 weeks for international delivery.

We sometimes will ship via UPS, FedEx or another similar carrier. Each carrier has its areas where service is better than another and we try to select the best service to get your order delivered in a timely manner. In instances we use another carrier, the shipping charges will be exactly as calculated on our shopping cart.

For items that are oversized or too large to be shipped via regular UPS or Fedex Ground services, we offer Free Freight Truck Delivery which applies to most areas within the lower 48 States.  If the delivery address is within a restricted area or outside the lower 48 states, additional shipping charges do apply. Freight deliveries are to curbside or driveway only. Please note that you may elect to pay additional charges for items taken off the truck and/or to your door. For any additional delivery needs, please contact us at info@timelesselements.com

Damages and Claims

All products ship FOB factory or warehouse. Damaged merchandise will be replaced and/or repaired at our discretion.
It is very important to email us with the information for the damaged merchandise:

Please DO NOT call the shipping carrier, but email us at info@timelesselements.com with your:
1. Invoice #
2. Product name/descriptions of damage (email us images of the damages for quicker turnaround)
3. Your name/contact #

In the mean time, please do not throw away damaged item because in some cases, our shipping carrier might send someone out to inspect the damages. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy.